Tuesday, August 26, 2008
Astor & Black - Redux
So, 6+ weeks later I took delivery of my suits from Astor & Black. I must say, I love them. Despite the initial experience, the suits are awesome. The tux is exactly what I wanted and fits so perfectly. The suit is also awesome. As Aaron, the A&B rep said, "You'll never wear an off-the-rack suit again." He was totally right. It fits better, looks better, and I feel better. Two nitpicks were - they forgot suspender buttons on my tuxedo pants and they made my tux shirt out of the wrong color/fabric. The upside is, since it is custom-made - they just gave me the mistake shirt - which I am wearing now! So in 6 weeks they are going to fix my shirt, and my pants no charge. Word. I'm happy, but now I'm just sad I have to wear my other off-the-rack suit as well. Must make more money for sick custom wardrobe...
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Seems like you got lucky. David Schottenstein (24 year old CEO of Astor & Black) has been known to renege on the 100% satisfaction guarantee. Remember that you are dealing with a kid when it comes to customer service.
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